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Customer Service

Customer Service

The Cheesecake of Tomorrow

The art of proper response is an imperative element in a good customer service training program. How staff members handle themselves under pressure can have a huge impact on customer impressions and willingness to patronize an establishment in the future.Ideally, customer service training will teach staff to focus on customer needs. There are simply good ways to handle uncomfortable situations and bad ones. When staff members are instructed to focus on customer needs rather than policies, rules, dates and regulations a better impression is left.An example of the need for customer service training to zero in on conversational skills comes from a restaurant scene I witnessed.At an elegant resort in Mauritius, the dessert menu was rather sparse. One customer asked the waiter for "The Special ...
Customer Service

Things to Consider While Choosing Apostille Services in India

There are several important things to be considered while choosing apostille services in India. If you want to apostille your important documents like birth certificate, degree certificate etc then you must choose the best apostille service provider. The following points will help you in making the best decision.1. Approved by MEAThe first requirement of a good service provider is that the company should be mandatorily approved by the Ministry of External Affairs, New Delhi. The MEA is the top body handling apostille in India. Ask for the agency's registration number and check it from the MEA before making your move.2. Punctual servicesA good agency with high-quality service is always punctual and their service is delivered exactly on time. When you make your first interaction with them, y...
Customer Service

How a Simple Conversation Puts Your Clients at Risk for Identity Theft

Are you taking as much care in protecting the privacy of verbal communication as you are in securing your data? Sensitive information is often conveyed in every day conversations with the exchange of customer telephone numbers, account information, and appointment dates and times. Speech privacy is becoming increasingly important in the workplace. In a business setting, overhearing sensitive conversations can lead to a breach of privacy that can decrease a client's trust and cost money for the company. Some institutions such as the healthcare industry, financial firms, law offices, and educational institutes, have put laws in place to make sure speech is private. Noncompliance with these laws can lead to exposure of sensitive information resulting in identity theft, and in turn cost the co...
Customer Service

Customer Service – Taking What You’re Doing From “Good” to “Great”

Or maybe even Exceptional! We recognize bad customer service right away, it's like a flashing beacon. We tell all our friends and colleagues about bad customer service, and the story spreads like wildfire. Let me share a recent experience with you, I'll keep it short, but it's utterly hilarious.I just purchased a new BBQ pit, this thing is beautiful! I knew that assembling it was beyond my capabilities, so I hired someone to do it for me (I'm the queen at knowing what I do REALLY well, and what should be done by a pro!).Now, I'm not saying that this professional assembled the pit wrong, it may have been that an incorrect part was shipped, but either way, the darn thing wouldn't light. I called the company I bought it from, and kept getting passed around until I ended up at the manufacturer...